The Insurance Exchange Agency Pte Ltd (The Insurance Exchange, or TIE) is a Singapore insurance agency that has served SMEs since 2012, focusing on commercial vehicle insurance for vans, lorries and fleets, WICA and public liability cover, and private car insurance. The agency is GIA registered (C005895) and has built up more than 500 clients, holding a 5.0 rating on Google across 24 reviews.
Commercial vehicle insurance is described as the agency's core offering, built on volume-negotiated rates from top insurers with an additional agency discount. WICA and public liability cover is aimed at businesses with teams of up to 25, structured so it adjusts as a company hires without requiring separate name lists. For private car owners, the agency runs a separate Good Drivers Club, offering better pricing to drivers with 30% No-Claims Discount or better and a clean driving record.
The process is built around simplicity: customers send a photo or PDF of their vehicle log card via WhatsApp, the agency verifies the No-Claims Discount directly without extra paperwork, and a quote is sent back in the same chat. The agency also offers consultations in Chinese by phone or WhatsApp, and is based at 28 Kallang Place, Singapore.
The Insurance Exchange Agency Pte Ltd has been serving Singapore SMEs since 2012, building a client base of more than 500 businesses around a focused set of products: commercial vehicle insurance, WICA and public liability cover, and private car insurance through its Good Drivers Club. The agency is GIA registered under number C005895 and holds a 5.0 rating on Google across 24 reviews.
Commercial vehicle insurance is the agency's core business — cover for vans, lorries and fleets, priced using volume-negotiated rates from top insurers with an additional agency discount layered on top. The agency frames this as the offering most clients come to them for first, before often adding other cover once they see how the process works. Beyond the initial policy, the agency also positions itself as pushing back on premium increases at renewal time on behalf of its clients.
Alongside vehicle insurance, the agency offers WICA and public liability cover designed for businesses with teams of up to 25 people. It's structured to adjust automatically as a company hires, without requiring separate name lists to be submitted each time. The agency is direct about the stakes of skipping this cover, noting that fines for not carrying it can run up to $10,000 — a point it uses to underline why the policy matters for compliance, not just protection.
For private car owners, The Insurance Exchange runs a separate initiative called the Good Drivers Club, aimed at drivers with a 30% No-Claims Discount or better and a clean driving record. The idea is straightforward: drivers who've earned a strong record through years of safe driving should get pricing that reflects it, rather than being grouped in with higher-risk profiles. The club operates through its own site, good-drivers-club.sg.
The agency has built its process around minimising paperwork. Customers send a photo or PDF of their vehicle log card via WhatsApp to 8832 1392, and the agency verifies the vehicle's No-Claims Discount directly through its own system rather than asking for separate proof. A quote is then sent back in the same WhatsApp chat, and once a client accepts, cover is bound and they're on their way — all without needing to fill out a separate form.
Reviewers on Google repeatedly point to the responsiveness of specific staff members, including Olivia Hong and Herbert Chan, describing clear explanations, fast turnarounds — including one client who had a renewal completed in under 20 minutes after contacting the agency late in the afternoon — and competitive pricing compared to previous insurers. One reviewer specifically credited "the brothers running the agency" for conscientious, detail-oriented service and trustworthy communication.
The Insurance Exchange offers consultations in Chinese by phone or WhatsApp alongside English service, and maintains an active Facebook page where it shares updates and explainers about commercial vehicle insurance, in both English and Chinese. The agency is based at 28 Kallang Place #06-09, Singapore, and can be reached by phone, WhatsApp, or email at renewals@tie.sg.