Great Eastern is an insurance group whose Singapore business spans personal insurance, wealth solutions and corporate cover, with operations that also reach Malaysia, Indonesia and Brunei. Its Paya Lebar Quarter office — on level 13 of Tower 3 at 2 Tanjong Katong Road in Geylang — serves as a local touchpoint for customers in eastern Singapore, close to the Paya Lebar commercial hub.
The range is broad. Life and health products cover death, total permanent disability, terminal illness, hospitalisation, critical illness, disability, maternity and personal accidents. Wealth solutions include retirement income with monthly cash payouts and guaranteed income streams, plus wealth accumulation options spanning SRS investment, capital-guaranteed, endowment, investment-linked and lifetime payout structures. Lifestyle policies cover travel, cars, homes and foreign domestic helpers, while national schemes such as the Dependants' Protection Scheme — administered through CPF — and the Great Legacy Programme for LPA and AMD applications round out the picture. A Prestige series caters to legacy planning, wealth preservation and multi-generational needs.
Support extends beyond the branch. Customers can service policies through the Great Eastern App and Great Eastern Rewards App, work through online self-service guides for claims, or call the weekday hotlines (9.00am to 5.30pm). A financial planning service offers a holistic, data-driven view of lifetime financial needs, and the Lifepedia library publishes approachable money education.
One practical note: the company maintains a security advisory warning about impersonators claiming to represent Great Eastern, so it is worth verifying any representative through official channels before sharing personal details.
On the thirteenth floor of Paya Lebar Quarter's Tower 3, at 2 Tanjong Katong Road, Great Eastern maintains an office serving customers in one of eastern Singapore's most connected commercial districts. The address sits within the wider Great Eastern group — an insurer whose operations span Singapore, Malaysia, Indonesia and Brunei, and whose Singapore business includes life, health and general insurance entities under a single holdings company.
The PLQ branch functions as a local touchpoint for that group. Whether you are reviewing an existing policy, sorting out a claim, or starting from scratch with no idea how much cover you actually need, the office puts you within reach of Great Eastern's personal insurance range, wealth solutions and financial planning support.
Great Eastern's personal insurance line-up begins with the fundamentals. Life insurance covers death, total permanent disability and terminal illness. Health insurance extends across hospitalisation, critical illness, disability and maternity, with products described as protection that grows with your family 'from bump to beyond'. Personal accident insurance picks up fractures, burns, dengue and infectious diseases alongside medical reimbursement after an accident, and a dedicated critical illness range rounds out the picture.
Around these sit complementary plans. Home insurance covers renovation claims and the accidental loss of home contents, and is positioned as a complement to fire insurance — for instance through GREAT Home Protect. Maid insurance covers death, disability, hospitalisation and repatriation, while car insurance covers repair services, accident assistance and medical reimbursement. Travel cover under GREAT TravelCare handles flight cancellations, delays, loss of items and hospitalisation abroad.
The second pillar is wealth. Retirement income plans include monthly cash payouts and a guaranteed income stream. Wealth accumulation options span SRS investment, capital-guaranteed plans, endowment policies, investment-linked plans and lifetime payout structures, backed by a range of investment-linked funds. For larger estates and business owners, the Prestige series brings together legacy planning, investment portfolios, benefits across three generations, inheritance and wealth preservation, and keyman cover.
Underneath the commercial products sit national schemes and legacy services. The Dependants' Protection Scheme (DPS), a term-life scheme covering death, terminal illness and total permanent disability, is administered by Great Eastern through CPF. The Great Legacy Programme helps customers pre-plan care decisions through Lasting Power of Attorney and Advance Medical Directive applications. Selected health plans are MediSave-approved, allowing MediSave funds to be used for protection such as dengue cover, and GREAT CareShield customers can arrange complimentary disability assessments done at home.
Not sure where to start? Great Eastern's financial planning service offers a holistic view of your lifetime financial needs, using personalised, data-driven insights — a useful first step before committing to any product. Day-to-day servicing has moved increasingly online: the Great Eastern App and the Great Eastern Rewards App are both available on the App Store and Google Play, and a library of self-service guides walks customers through claims and other tasks. For those who prefer to learn at their own pace, the Lifepedia section publishes accessible money articles — everything from critical illness basics to savings lessons drawn from streaming hits like Bridgerton and Emily in Paris.
A few practical points. Customer hotlines operate on weekdays from 9.00am to 5.30pm — 1800 248 2888 locally, +65 6248 2888 from overseas, and +65 6248 2211 for product enquiries. Employers have a separate corporate arm covering employee benefits, general insurance for business and workplace wellbeing, and those seeking advice can also look into Great Eastern Financial Advisers and Great Eastern Private Partners.
One caution worth heeding: Great Eastern has posted a security advisory warning about impersonators claiming to be from the company or its financial representatives. Before sharing personal or financial details with anyone, verify them through official channels. Do that, and a visit to the PLQ office — or a few taps in the app — can put protection for everything from a weekend trip to a retirement plan within easy reach.