The AIA customer service centre on Level 1 of Tampines Grande, Tampines, a branch of the insurer that sells health, life, savings, investment, accident and travel cover. The website describes an Integrated Shield Plan that protects against preventive care and recovery, and a multi-stage protection plan for cancer, heart attack and stroke. Other products listed include Save and Invest plans, Platinum plans, and AIA Health360 wellness support. The website says multi-trip travel cover is complimentary with some plans. Premiums can be paid through AIA+, AXS, internet banking or PayNow. The customer care hotline is 1800 248 8000. The website warns about people impersonating AIA staff and consultants, and says consultants will never ask for banking details, a one-time PIN or cash. Reviewers mention helpful, polite staff most often, and say the staff explain policies in detail and answer questions patiently. One customer says a visit took a long time, but they enjoyed the time spent with the staff member. Within a kilometre there are four other insurance listings. SLL District, an authorised AIA representative at 0.0 km, rates 5.0 from six reviews, and Income Insurance at Tampines Central, 0.4 km away, rates 3.0 from 71.