Spring Veterinary Care @ Punggol is part of Spring Veterinary Care, a Singapore veterinary practice founded by Dr Rachel Tong with a simple guiding philosophy: treat every pet like their own. The practice was born from personal loss — Dr Tong's childhood dog, Leslie, passed away from nose cancer detected too late, which spurred her to become a vet and eventually found Spring Veterinary Care.
The clinic offers general practice consultations and preventive care, surgery procedures, in-house laboratory and diagnostic services, and Traditional Chinese Veterinary Medicine (TCVM) such as acupuncture and Chinese herbal medication used alongside Western veterinary medicine. Beyond dogs and cats, the vets are also trained to see pocket pets including rabbits, guinea pigs, chinchillas, hamsters and terrapins.
Spring Veterinary Care is an affiliated clinic of Pawlyclinic, a complete on-demand pet healthcare platform, allowing pet owners to book teleconsultations or physical visits online. Teleconsultation is recommended for non-emergencies, chronic issues, reviews and prescription refills, and if a condition turns out to need an in-person visit, the practice offers a free referral to the clinic, with the teleconsultation fee offset against the total bill if the physical appointment is booked within 48 hours.
Spring Veterinary Care @ Punggol is part of a Singapore veterinary practice built on a deeply personal foundation. Founder Dr Rachel Tong grew up in a home with no fewer than ten pets at any given time — her family's mini zoo. The first dog they ever adopted, a Shetland Sheepdog named Leslie, sadly passed away from nose cancer that was detected too late. Leslie's death spurred Dr Tong to become a vet, and she has since built Spring Veterinary Care around one guiding question for every patient: "How would we treat these pets if they were ours?"
Spring Veterinary Care @ Punggol offers general practice consultations, vaccinations and preventive care — and unlike some clinics, the vets here are also trained to see pocket pets such as rabbits, guinea pigs, chinchillas, hamsters and terrapins, not just cats and dogs. Core vaccinations are available for both canine and feline patients, alongside non-core options like kennel cough and rabies vaccinations for pets that need them, such as those regularly visiting boarding kennels or being exported overseas.
For more involved cases, the clinic performs a range of surgery procedures, including sterilisations, general soft tissue surgery, lump and growth removal, wound repair and biopsy. To support diagnosis, Spring Veterinary Care runs its laboratory and diagnostic services in-house, including complete blood counts, biochemistry and coagulation profiles, X-rays and ultrasound, along with a patient monitoring system — all aimed at delivering fast, accurate results without unnecessary delays for pets and their owners.
One of the clinic's defining features is its integration of Traditional Chinese Veterinary Medicine (TCVM) alongside conventional Western veterinary care. Therapies such as acupuncture and Chinese herbal medication are offered to help augment the treatment of difficult diseases, and pet owners are encouraged to speak with the vets to find out if their pet's condition might benefit from this combined approach — a philosophy shared by several vets on the team, including Dr Tong herself.
Spring Veterinary Care is proud to be an affiliated clinic of Pawlyclinic, a complete on-demand pet healthcare platform. This means pet owners can book a teleconsultation or request a physical appointment directly online. Teleconsultation is particularly well suited to non-emergencies, chronic issue reviews and prescription refills, and covers a wide range of concerns including diarrhoea and vomiting, behavioural concerns, skin and coat issues, allergies, diet and weight loss, dental problems, flea and tick issues, eye, ear and nose concerns, lumps, and mild limping.
If a teleconsultation turns out to be unsuitable for a pet's condition, owners are referred into the clinic at no extra charge, and the original teleconsultation fee is offset against the total in-clinic bill, provided the physical appointment is booked within 48 hours. This blended model gives pet owners the flexibility to connect with a vet quickly, access care from virtually anywhere, and have medications delivered — while always having a clear path to in-person care when it's genuinely needed.
Behind the services is a team of vets with varied interests spanning soft tissue surgery, exotic animal medicine, internal medicine, ophthalmology and Traditional Chinese Medicine, all united by Spring Veterinary Care's founding mission: to contribute to the health and wellbeing of pets by providing the best care to every patient at an affordable cost, while inspiring pet owners to embrace preventive care for a healthier, happier pet.