The Pet Safari - VivoCity

About The Pet Safari - VivoCity

The Pet Safari at VivoCity is themed "The Caribbean Island," one of several uniquely themed stores under The Pet Safari brand in Singapore. The store combines pet retail with an in-house grooming centre, a dedicated dog specialist, and a bakery imported from the US for dogs, all set within an air-conditioned space where pets are welcome to shop alongside their owners.

The Pet Safari describes itself as a living community of pet lovers rather than an ordinary pet shop, designed to feel like a theme park experience that differs store to store. Across Singapore, Malaysia and Thailand, its stores stock around 16,000 products, refreshed regularly, aiming to have whatever a pet owner or their pet might need.

The VivoCity store is part of a wider network of specialist pet services across Singapore, including pet grooming, a veterinary clinic, pet boarding and transport, a pet bakery, and House of Puppies outlets, spread across locations including Nex, The Star Vista, Holland Village, Serangoon Gardens, Balmoral Plaza and Kembangan.

The Pet Safari VivoCity: A Caribbean-Themed Pet Superstore in Singapore

Step into The Pet Safari's VivoCity store and you're greeted with a theme rather than a typical retail layout: "The Caribbean Island," complete with shipwreck and treasure imagery running through the store's design. It's one of several uniquely themed locations under The Pet Safari brand, each designed to feel less like a chore and more like a small adventure.

More Than a Pet Shop

The VivoCity store combines retail with services you'd normally have to visit separate specialists for. There's an in-house grooming centre, a dedicated dog specialist on hand for advice, and a bakery imported from the US that makes treats specifically for dogs. The Pet Safari describes its wider mission as building "a living and thriving community of pet lovers," and part of that community-first approach is letting pets shop alongside their owners — the stores are air-conditioned and pet-friendly throughout, a format the brand says is unique to its stores across Singapore, Malaysia and Thailand.

A Well-Stocked Shelf

Across its stores, The Pet Safari carries around 16,000 products, kept fresh and regularly refreshed, aiming to make sure customers can find what they came for without needing to visit multiple retailers.

Part of a Bigger Network

The VivoCity store doesn't operate in isolation — it's one node in a broader network of specialist pet services across Singapore. Nearby, Nex hosts its own pet grooming outlet, a pet bakery, and a House of Puppies location, while The Star Vista is home to a veterinary clinic, pet boarding and transport services, and its own House of Puppies and grooming outlets. Holland Village, Serangoon Gardens, Balmoral Plaza and Kembangan each carry additional grooming or House of Puppies services, meaning pet owners across different parts of Singapore have a specialist option relatively close by.

Practical Details for a Visit

The VivoCity store is open daily from 10:00am to 10:00pm, though a note on cash payments is worth knowing before you go: cash is only accepted up to 20 minutes before closing time, so plan your payment method accordingly if you're shopping right before close.

A Brand Built on Personality

The Pet Safari leans into its playful identity with a full cast of store mascots — Whisky the Cat, Howie the (human) pet lover, Max the Dog, Humkoo the Hamster, Kookie the Parrot, Arthur the Turtle, Bubbles the Fish, Jesper the Rabbit, Chinny the Chinchilla, Jake the Snake, and Peter the Beetle — each given their own personality and backstory, reinforcing the brand's theme-park-like approach to what could otherwise be a routine pet supply run.

Signature items

• Caribbean Island Theme
• US Dog Bakery
• In-House Grooming Centre
• Dedicated Dog Specialist
• 16,000 Products
• Pet-Friendly Air-Conditioned Shopping

Menu

VivoCity Store Services

• Pet Retail (The Pet Safari) — Themed 'Caribbean Island' store with around 16,000 products across the chain
• In-House Grooming Centre — On-site grooming at the VivoCity store
• Dog Specialist — Dedicated dog specialist available in-store
• US Dog Bakery — Bakery imported from the US, for dogs; open Mon-Sun 1:00pm-8:45pm, tel 6904 0390
• House of Puppies (VivoCity) — Mon-Fri 11:45am-8pm, Sat/Sun/Holiday 11:30am-8pm, tel 6376 8092
• Pet Grooming - AAA (VivoCity) — 10:00am-7:00pm, tel 6376 9507 / WhatsApp 8854 1941

Other Singapore Locations

• Pet Grooming - Nex — No. 23 Serangoon Central, #04-71, Singapore 556083 — 10am-7pm, tel 9834 8946
• Veterinary Clinic - The Star Vista — 1 Vista Exchange Green, #01-14/15, Singapore 138617 — Mon-Sat 9am-9pm (consultation 10am-6pm), tel 6694 6383
• Pet Boarding & Transport - The Star Vista — 1 Vista Exchange Green, #01-14/15, Singapore 138617 — 9am-6pm, tel 6694 0936
• Pet Bakery - Nex — 23 Serangoon Centre, #04-03/71, Singapore 556083 — Mon-Sun 1pm-8:45pm, tel 6634 2911
• House of Puppies - Nex — 23 Serangoon Central, #04-03/71, Singapore 556083 — Mon-Fri 11:45am-8pm, Sat/Sun/Holiday 11:30am-8pm, tel 6634 5615
• House of Puppies - Holland Village — 31A & 33A Lorong Liput, Singapore 277744 — Mon-Fri 11:45am-8pm, Sat/Sun/Holiday 11:30am-8pm, tel 6462 3661
• House of Puppies - The Star Vista — 1 Vista Exchange Green, #01-14/15, Singapore 138617 — Mon-Fri 11:45am-8pm, Sat/Sun/Holiday 11:30am-8pm, tel 6908 8958
• Pet Grooming (AAA) - Serangoon Gardens — 9 Kensington Park Road, Singapore 557261 — 10:30am-8pm, tel 6282 1341 / WhatsApp 9010 1737
• Pet Grooming (AAA) - Balmoral Plaza — 271 Bukit Timah Road, #01-05, Singapore 259708 — 10am-7pm, tel 6469 7383 / WhatsApp 8819 4577
• Pet Grooming (AAA) - Kembangan — No. 498 Changi Road, Singapore 419903 — 10am-7pm, tel 6445 8986 / WhatsApp 8014 4616
• Pet Grooming (AAA) - The Star Vista — 1 Vista Exchange Green, #01-14/15, Singapore 138617 — 10am-7pm, tel 6978 0276 / WhatsApp 8825 1879

Frequently asked questions

What are VivoCity store's opening hours?

Daily from 10:00am to 10:00pm.

Can I pay by cash?

Cash is only accepted up to 20 minutes before closing time.

Does the VivoCity store offer grooming?

Yes, it has an in-house grooming centre as well as a separate AAA pet grooming outlet on-site.

Is there a dog bakery at VivoCity?

Yes, a US-imported dog bakery is on-site, open Monday to Sunday, 1:00pm to 8:45pm.

Can I bring my pet into the store?

Yes — The Pet Safari stores are air-conditioned and pet-friendly, letting you shop together with your pet.

Is there a veterinary clinic at VivoCity?

No — the veterinary clinic listed is located at The Star Vista, not VivoCity.

Where else does The Pet Safari operate in Singapore?

Additional locations and services are found at Nex, The Star Vista, Holland Village, Serangoon Gardens, Balmoral Plaza and Kembangan.

Tips

• {"body":"The store is air-conditioned and pet-friendly, so your pet can shop with you.","title":"Bring your pet along"}
• {"body":"Cash payments are only accepted up to 20 minutes before closing time.","title":"Pay early if using cash"}
• {"body":"Both services are available on-site at the VivoCity store.","title":"Check out the in-house grooming and bakery"}
• {"body":"Vet care and pet boarding are based at The Star Vista, not VivoCity.","title":"Explore other locations for specialist services"}

Good to know

• {"family":"Air-conditioned, pet-friendly shopping — bring your pet along","payments":"Cash accepted only up to 20 minutes before closing time"}