Arrow Bikes is a bike shop in Frankton, about 10 km from Queenstown, where the workshop is the heart of the store. The shop first opened in April 2011. The website says its mechanics assess and service bikes, and that it sells bicycles, parts and accessories from brands including Santa Cruz, Juliana, Trek, Rocky Mountain, Focus, Norco, Surly and Merida. It also rents high-quality e-bikes for the local cycle trails, and the cycle trail is a two-minute ride from the door. The website says the shop stays open all year round and does not switch to ski sales in winter. It is within walking distance of several airport hotels, according to the site.
Customers mention accommodating staff and bike hire most often, and the condition of the bikes. One reviewer bought a new bike by email from Wanaka and found the communication excellent throughout. Another says the staff were super friendly, knew their stuff, and helped them get back on the bike and out onto the local trails. A third rented an e-bike for the day and found the bikes well kept, serviced properly, and the staff super helpful.