Outer Box is a bike workshop at 211A Glenda Drive in Frankton, Queenstown. Its founder spent more than a decade in the bike industry and first built bikes in a garage, and the business was set up as a dedicated workshop in the same spirit. The website says Outer Box offers top-quality servicing, custom builds and honest advice, for both experienced riders and beginners. Turnaround times are counted from when the bike is dropped off in the store, and do not include time to order parts or contact the customer. Walk-ins without a booking have been served, according to a review.
Customers say the staff are friendly, fast and informative. One parent had a six-year-old's first geared bike serviced, and says it rides like new. Another says the owner helped with photos of parts they could not see online, and gave tips on ownership, with quick replies. A walk-in with a dropper post problem was fixed the same day. Reviewers mention the workshop and the repair work most often. Nearby, there are two other bike shops within a kilometre, both 0.1 km away: CJSuspension and ChargeAbout & eBike Studio. Of the three nearby with ten or more reviews, none rates higher than Outer Box.