A pet store at 142 Don McKinnon Drive in Albany, Auckland, where pet products, vet services, grooming, a DIY dog wash and a cattery are all listed under the Animates name. The chain's vet services are run under the Vetcare name, and it also offers puppy preschool.
Products can be bought in store or online, with click and collect, standard delivery, same-day delivery, two-hour delivery and repeat delivery for regular orders. Members can join the Petpoints Loyalty Programme, which sends deals and news from Animates and Animates Vetcare if they opt in.