Forrest Hill Home & Hospital is an aged care facility at 37 Bond Cres in Forrest Hill, on Auckland's North Shore. It has a 3.9 rating from 7 Google reviews.
Good aged care is about dignity as much as clinical care. Staff should know residents by name, respect their routines and keep families informed. In New Zealand, the level of care, such as rest home, hospital or dementia care, is usually set by a needs assessment through the local health service, so that is the first step before choosing a facility. When visiting, go at different times of day, look at how staff speak to residents, and ask about staffing levels, meals, activities, visiting hours and how concerns or complaints are handled. Regulars know that families find it helpful to ask to see a recent audit report, to speak with other families and to check what is included in the weekly fee and what costs extra. A small number of reviews means it is worth visiting in person before deciding.
For families on the North Shore, Forrest Hill Home & Hospital on Bond Crescent is one option to look at.