Raffles Provident is a general insurance agency at Labrador Tower on Pasir Panjang Road in Queenstown. It serves companies and high net-worth individuals, and its listing says it puts the client's interest first. The agency began as a traditional general insurance adviser focused on personal insurance and building long-term relationships. The website says it now has 16 advisers.
The products listed are residential and commercial insurance, motor and travel insurance, jewellery insurance, cyber insurance for companies, and cover for pleasure craft. The website also covers personal planning and employee insurance for businesses. Claims can be submitted online to speed up processing. The agency says a share of its commission goes towards client employees' welfare and education programmes, and that employees can get discounts on motor and travel cover.
Customers say the advisers are efficient, patient and prompt with follow-ups. One customer says a quote for a family property upgrade came back quickly. Another filed a marine insurance claim and found the team professional, efficient and caring from start to finish. Expert guidance and personal planning come up in reviews, and some say there is no fee for the advice.
Within a kilometre there are seven other insurance providers. Andrew Ang and Associates is in the same building, and Prudential Singapore is at the same distance. Our pick in Queenstown for a company or family that wants one adviser for several kinds of cover.