HeartlandHealth New Upper Changi is part of the HeartlandHealth group of clinics, a family GP network with 22 conveniently located clinics across Singapore. The group has been delivering comprehensive, patient-centric primary healthcare to the community for over three years, positioning itself as "your family's doctor at your doorstep."
Resident physician Dr Andy Kong practices at the New Upper Changi clinic (as well as HeartlandHealth Jurong West). Dr Kong holds an MBBS from NUS Singapore, a Master of Medicine in Family Medicine, and graduate diplomas in Family Medicine, Occupational Medicine, and Family Practice Dermatology. His clinical interests include chronic care, vaccinations and minimally invasive procedures, and he believes strongly in patient-centred care through education and empowerment, equipping patients and their families with the knowledge to make informed decisions about their health.
As part of the wider HeartlandHealth group, the clinic is led by CEO Dr Loh Jiashen, an infectious disease specialist, alongside Deputy CEO Toh Wei Hong and Medical Directors Dr Lim Kai Hung and Dr Chin Yuin Cheng. The group also offers teleconsultation for patients who cannot visit in person.
HeartlandHealth New Upper Changi is one of 22 clinics in the HeartlandHealth group, a network of family GP clinics positioned across Singapore under the promise of being "your family's doctor at your doorstep." For over three years, the group has focused on delivering comprehensive, patient-centric healthcare within the community.
HeartlandHealth's approach to primary care is described by the group as a solution to the primary care landscape, delivered in a form compelled by the Oath of Medicine and the professionalism befitting the highest ethos of practice. Rather than positioning itself purely as a place for quick treatment of minor ailments, the group's leadership talks about primary care as a demanding field where prevention and early treatment are prioritised over managing complications later.
Resident physician Dr Andy Kong practices at the New Upper Changi clinic, alongside HeartlandHealth Jurong West. Dr Kong holds an MBBS from the National University of Singapore, a Master of Medicine in Family Medicine, and graduate diplomas in Family Medicine, Occupational Medicine and Family Practice Dermatology. His clinical interests span chronic care, vaccinations and minimally invasive procedures.
Dr Kong's approach centres on patient-centred care through education and empowerment — equipping patients and their families with knowledge about their medical condition, treatment options and self-care strategies, so they can make informed decisions and take an active role in their own treatment journey.
As part of the HeartlandHealth group, the New Upper Changi clinic offers a broad range of services, including care for acute illness, vaccinations, minor surgery and procedures, health screening, chronic disease follow-up, and baby and children's health. The group also provides functional assessment reports and doctor assessments to support court deputyship applications.
For patients who can't make it into the clinic, HeartlandHealth also offers teleconsultation as an alternative way to access care.
HeartlandHealth accepts a range of government healthcare financing schemes and subsidies, including CHAS, Pioneer Generation, Baby Bonus (as an approved institution), Merdeka Generation and Medisave, helping make care more accessible and affordable for eligible patients.
HeartlandHealth is led by CEO Dr Loh Jiashen, an infectious disease specialist who graduated from the Yong Loo Lin School of Medicine in 2007, gained his specialist accreditation in 2016, entered private practice in 2021 and became CEO of the group in 2023. He is supported by Deputy CEO Toh Wei Hong, who brings 20 years of senior management experience across consumer services companies, and Medical Directors Dr Lim Kai Hung (Regulatory & Quality) and Dr Chin Yuin Cheng (Operations).
As part of a wider network, HeartlandHealth clinics are generally open daily, including public holidays, giving patients flexibility in when they seek care. Patients can locate their nearest clinic, join the queue online, or start a teleconsultation through the HeartlandHealth website.