DUX Financial Services is a team of experienced financial advisers working from Level 1, 60 Cuba Street in the heart of Te Aro, Wellington (the team moves to this Level 1 address from 1 April 2026). The firm helps Kiwis navigate the big financial moments — buying a first home, upgrading or investing in property, protecting family and assets with insurance, growing KiwiSaver, and planning for the long term.
Their approach is tailored, plain-English advice that suits your unique situation and your short, medium and long term goals. Rather than pushing products, the advisers walk you through the whole process, answer your questions, translate the jargon, and build a plan around what you want and need — and nothing that you don't. For first home buyers in particular, everything is captured in an easy-to-follow personalised report you can refer back to, and the team makes itself available 7 days a week if a query comes up.
DUX Financial's core services cover mortgage finance, insurance advice, KiwiSaver and financial planning. On the lending side they handle everything from straightforward home loans to trickier situations — low deposits, imperfect credit, building a house, or buying multiple rentals — plus house upgrades and rental property finance, liaising with your lawyer, accountant and property manager along the way. Their insurance work spans personal and business risk analysis across life, medical, income, home, contents, car and travel cover.
The Wellington team includes advisers Alan Borthwick, Samuel Hall, Morgan Law and Andy Pedersen, with Manik Bathla and Thari Bakmeedeniya covering Auckland. You can meet in the Cuba Street office (parking can be arranged when you book) or remotely via Zoom, Teams, phone or email. To make a booking, call 0800 000 987, email [email protected], or use the contact form on their website, where you can indicate how urgent your meeting is and which adviser you'd like to see.
Up on the first floor at 60 Cuba Street — an address the team takes up fully from 1 April 2026 — DUX Financial Services does something deceptively simple: it sits down with ordinary Kiwis and helps them make sense of money. Whether you're staring down your first mortgage, wondering if your KiwiSaver is in the right fund, or trying to work out what insurance your family actually needs, the DUX advisers' job is to take the stress out of the decision.
The firm's promise is tailored financing and insurance advice that suits your unique situation and your short, medium and long term goals. That starts with listening, continues with plain-English explanations of the jargon, and ends with a plan built around what you want and need — and, as they put it, nothing that you don't.
Mortgage finance sits at the heart of what DUX does. Their view is refreshingly honest: getting a mortgage is pretty easy if you have a high income, a large deposit, clean credit and your eye on a nice normal house. But if you're missing some of those things, that's where they can help.
First home buyers are a particular specialty. It has only been about a decade since adviser Alan Borthwick bought his own first home and saw the pitfalls that can scare people off home ownership. The team answers every question — budget, deposit, repayment strategies, making an offer, what different property tenures mean — and connects you with lawyers, valuers, building inspectors and engineers who also specialise in first home buyers. Crucially, they put the whole thing in writing, in an easy-to-follow personalised report, and stay available 7 days a week if a query comes up.
For existing homeowners, DUX runs a staged process for house upgrades: working out costs and whether to rent or sell your current place, getting finance pre-approved, coordinating the buy and the sell, and delivering a full funding and structure report at the end. Rental property investors get a similar treatment, with the team organising finance and liaising with your accountant so the loan structure fits your taxation strategy. More complicated projects — building a house, or buying multiple rentals — are firmly on the menu.
Insurance is the other half of the practice. DUX describes it plainly: in the event that something goes wrong in your world, you want to know there is a safety net to keep you and your family going. Their advisers carry out risk analysis for personal and business purposes and can advise on all insurance types, including life, medical and income cover, home, contents and car insurance, and travel insurance. The emphasis is on an insurance plan built around what you want and need — not a product pile-on.
DUX is equally direct about KiwiSaver: many people have never taken advice on it, which may be fine when you've just started with a low balance, but as your fund grows it's important to take advice so it grows the right way. Financial planning ties everything together — looking at where you are now, where you want to be, plotting a path between the two, and reviewing regularly to make sure you stay on track.
The office sits on Level 1 at 60 Cuba Street in Te Aro, and the team makes meeting easy: in person at the Wellington office (flag it on the booking form if you'll need parking), or by Zoom, Teams, phone or email. The Wellington advisers include Alan Borthwick, Samuel Hall, Morgan Law and Andy Pedersen, with Manik Bathla and Thari Bakmeedeniya covering Auckland — note the out-of-town advisers don't use the Wellington office, and not every adviser works in every area, so you may be matched with the right specialist.
Bookings can be made by phone on 0800 000 987, by email at [email protected], or through the contact form, where you can indicate how urgent your meeting is — from within the week to whenever works — and which areas of advice you need.