Vero Insurance New Zealand is an insurer at 55 Featherston Street in Pipitea, Wellington. It offers general and specialist cover, including marine insurance, and business policies under its BusinessPlan product. Its website says the company has been in New Zealand for more than 100 years and is backed by Suncorp Group, with an AA- financial strength rating from S&P Global. Policies can be sold through brokers, advisers and corporate partners, and policyholders can access their policies online. The website says it paid out over 97% of claims in the five years to June 2024. It is a member of the Insurance Council of New Zealand and follows the Fair Insurance Code.
Customers' views are mixed, and some are strongly negative. One says that after a minor car accident, they were asked to pay the excess upfront, which they had never been asked to do before. Another says a repair they were told was complete is not, and that a broken fireplace door was not compensated. Others say they have made several claims over four years and found someone to talk to each time. Talking to a person, and the phone calls, come up most often in the positive reviews.