Run by an all-female team of nine, including four GPs, Three Lakes Clinic has delivered relationship-centred general practice care in Rotorua since 2014. Grounded in traditional country family-doctor principles alongside modern clinical knowledge, consultations run for 15 minutes, with the first appointment set at 30 minutes to properly work through your medical background and wellness needs. Alongside standard family medicine, the clinic provides Atawhai Abuse Services, offering comprehensive medical and psychological support, testing, treatment, ACC advice, and 24-hour forensic sample collection for victims of sexual violence.
Patients speak highly of the doctors' warmth, thorough explanations, and genuine empathy, noting that staff listen carefully before turning to their notes. The practice is often highlighted for prompt appointment availability and clear communication, with several visitors pointing out the convenience of the pharmacy right next door. Urgent cases can occasionally push back appointment times, though reception assists if waiting times stretch beyond half an hour. Located on Pukaki Street in central Rotorua, the clinic is open Monday to Friday from 8:30 am to 5:00 pm, directing after-hours urgent care to nearby Lakes PrimeCare. Our pick in Rotorua for thorough, empathetic general practice care that takes time to listen.