Chubb is a national fire and security service provider with local branches across New Zealand, part of a global network of more than 12,000 specialised staff, 200+ branches, and 20+ monitoring centres worldwide. For more than 200 years, Chubb's mission has been to make the world a safer place, protecting customers with essential fire and security systems, equipment, and services.
In New Zealand, Chubb covers three main areas: Fire (installation, service and maintenance, firefighting products and equipment, emergency plans and training, and fire alarm monitoring), Security (installation, service and maintenance, and security monitoring and response), and Locks and Safes, including mobile locksmiths available 24 hours a day, seven days a week in cities including Auckland, Hamilton, Napier, New Plymouth, Palmerston North, Wellington, Christchurch, and Dunedin.
Chubb also offers Chubb visiON+, a growing suite of remote, connected services covering a customer portal, a personal safety app, and remote maintenance and monitoring. Premises protected by Chubb are monitored 24/7 at Grade A1-R1A monitoring centres, and Chubb serves industries including healthcare, commercial and office buildings, education, government, industrial and manufacturing, mining, oil and gas, retail, and data centres.
Chubb is a national fire and security service provider with local branches throughout New Zealand, backed by a global network of more than 12,000 specialised, fully compliant staff, over 200 branches, and more than 20 monitoring centres worldwide. The company describes its mission simply: to make the world a safer place by protecting customers with essential systems, equipment, and services.
On the fire side, Chubb covers the full lifecycle of fire safety. That starts with installation — design and commissioning, fire detection and EVAC systems, suppression systems (including vehicle suppression systems, known as PEFS), fire extinguishers, blankets and hose reels, and passive fire protection. From there, Chubb offers ongoing service and maintenance: inspection and testing, defect management, 24/7 emergency servicing, account management, a customer service portal, and annual compliance statements.
Chubb also supplies firefighting products and equipment directly, including firefighting hose, couplings and fittings, nozzles and monitors, firefighting foam, hazmat suits and accessories, personal protective equipment, forestry firefighting equipment, and FLIR thermal imaging cameras. On the training side, the company runs emergency plans and training programmes, covering fire extinguisher training, fire warden training, general evacuation training, chief warden training, and evacuation exercises, alongside fire alarm monitoring services.
Chubb's security division designs, installs, monitors, and services a wide range of detection, surveillance, access control, and integrated systems. Installation services span design and commissioning, integrated security, video surveillance and CCTV, video analytics, access control, intruder alarms, high security systems (Type 1A and Class 5), and small business security.
On the service side, Chubb offers preventative maintenance, comprehensive service plans, 24/7 emergency servicing, remote connected services, a national service delivery centre, a customer service portal, and security system audits. Its monitoring and response offering includes alarm monitoring, lone worker services such as SafeZone, remote video guarding, remote video response, and alarm response services — all delivered through Grade A1-R1A monitoring centres operating 24/7.
Chubb's mobile locksmiths are available 24 hours a day, seven days a week, with a presence in Auckland, Hamilton, Napier, New Plymouth, Palmerston North, Wellington, Christchurch, and Dunedin. The locks and safes division also offers restricted key systems and safe products for home and business.
Chubb visiON+ is described as an ever-growing suite of remote, connected services changing how protection is managed. It includes a visiON+ customer portal, a personal safety app, and remote maintenance and monitoring — giving customers more direct, immediate, and easy connectivity with Chubb around the clock.
Chubb serves a wide range of industries in New Zealand, including healthcare and pharmaceutical, commercial and office buildings, education, government and public sector, industrial and manufacturing, mining, oil and gas, retail, and data centres. Globally, Chubb operates across the Asia Pacific, Europe, and North America, with New Zealand forming part of that wider Asia Pacific network.