The clinic says it is the newest vet practice in Kaitaia and the most northerly vet practice in New Zealand. It sits at 20 Empire Street and treats both farm animals and family pets, with small and large animal care under one roof. The practice also runs a pet shop from the same site. Customers can buy fish and aquarium supplies, including freshwater fish of both cold and tropical species, with free water testing offered. There is food for dogs and cats from brands including Nutro, Black Hawk, Hill's and Royal Canin, along with toys, treats, grooming products, collars, leads, harnesses and head halters, and carrying cages for small pets. Bird feed, bedding, seasonal dog coats, and supplies for rabbits and guinea pigs are also stocked.
Opening hours are Monday to Friday from 8am to 5pm and Saturday from 9am to 12pm. A vet is on call outside those hours, and the practice asks owners to phone 09 408 0405 in an emergency. Consultations are booked by phone. The practice says it has deep ties to the community and decades of experience in farm and family animal health. Its location in Kaitaia, at the top of the North Island, means its farm clients and town clients are served from the same clinic.