A family practice in Richmond, Christchurch, with five doctors and four nurses caring for around 5000 patients across a wide area. The general practitioners are vocationally trained and Fellows of the Royal College of General Practice. The nurses run chronic disease management, smoking cessation help, health screening, weight management and preventive care. The clinic has an ECG, a defibrillator, liquid nitrogen and minor surgical equipment. Patients can book online at any time through Manage My Health, or phone. Extended appointments such as removal of lesions, punch biopsies, Mirena, Jadelle, IUCD and immunisations are booked by phone on 03 389 6655, and virtual appointments are offered through Practice Plus.
Reviews are mostly warm. Patients often mention the friendly staff and the reception team, and one found the flu vaccination painless. Another praised the pharmacist and the staff, and says all their medication is collected here. One reviewer praised the doctors but was unhappy with the customer service after an online booking was made and then the patient became unwell. The standard consultation is 15 minutes, with about 12 of those spent on your health concerns and the rest on notes and paperwork. Extended hours run from 8.30am to 5.30pm, and Friday from 8am to 5pm. Phones are answered in-house from 8.30am to 5pm on weekdays, excluding public holidays, and the Medical After Hours Team covers other times. After hours, the 24 Hour Surgery is at 401 Madras Street, phone 03 365 7777. In an emergency, call 111.