Terms

Last updated 31 August 2026. Plain words on purpose — if something here is unclear, email [email protected].

1. Two things, one door

Your free listing. Hours, photos, menu, description and your place on the map. Free, always. Claiming it costs nothing and never will.

Premium. Your own loyalty card in your customers' Apple and Google Wallet, the scanner, the card designer, spin wheel, competitions, bingo, broadcasts, your customer club and the stats. Premium is a monthly subscription. Only a completed checkout switches it on.

2. What Premium costs

The earlier you join, the less you pay. Your rung is fixed by when you first pay, and it does not change later.

Rung	Who	Free run	Then
Founding	the first 10 shops	90 days	US$19 (NZ$29) a month for 6 months, then standard
Early	the next 100	30 days	US$19 (NZ$29) a month for 3 months, then standard
Standard	everyone after	30 days	US$39 a month (NZ$59 · SG$49 · AU$55)

No per-customer fees, no set-up fee, no contract. Prices include the extras — nothing is sold separately. Prices are shown in your currency at checkout.

3. The free run and your card

Checkout takes a card, but charges nothing during your free run. You see the date of your first payment on the checkout page before you confirm.
We email you 14 days and 3 days before that date.
Cancel before it and you pay nothing at all.
One free run per shop. If you come back after cancelling, you pay from day one.

4. Cancelling

Any time, no reason needed. Use the link in any Stripe receipt or invoice email, or email us. Your subscription ends at the end of the month you have paid for; there are no refunds for part months.

5. If a payment fails

Premium stays on for 14 days while you fix the card. We email you a link to pay with a new card; Stripe does too. Paid in time and nothing changes. Not paid by then and the card winds down as in section 6.

6. When Premium stops

Cards your customers already have keep working until each one is full. Nobody loses a stamp.
No new cards open.
Rewards already earned stay valid for 12 months — you can still redeem them at the scanner.
Your listing stays live and free.

7. Coming back

Within 30 days of stopping: your rung and price are kept. You pay from day one.
After 30 days, or after any earlier subscription: the standard price, from day one.

8. Promo codes

A code from us is typed once, on the Stripe checkout page. It applies to your paid months, not the free run, and cannot be combined with another code.

9. Payment and invoices

Payments are handled by Stripe. We never see or store your card number. Prefer an invoice? Email us and we will set that up instead.

10. Your customers' data

The people on your loyalty card are your customers, and you are responsible for them under the privacy law where you trade (GDPR in the EU, UK GDPR, New Zealand's Privacy Act 2020, Singapore's PDPA). We process their details on your behalf, only to run the card and your listing, and never sell or share them. You can ask for your customer list, or for it to be deleted, at any time. Messages on a customer's wallet card stop the moment they remove the card from their wallet. The privacy policy sets out what we hold, where, and for how long.

11. The small print

Open Locally is run by Deplexify, a sole-trader business registered in New Zealand, based in Christchurch. Shops anywhere in the world can use it.
We may change these terms or prices for new sign-ups. A rung you already hold is never repriced.
We will give at least 30 days' notice by email before any change to a price you are already paying.
If we ever close the service, you get at least 30 days' notice, and a copy of your listing and your customer list if you ask for it.

Questions: [email protected]