My Family Vet is a walk-in veterinary clinic and surgery on the first floor of a block on Bukit Batok East Avenue 4, a few minutes from Bukit Batok MRT station. The website says Bus 173 runs direct from the station. It is a neighbourhood clinic for dogs, cats and rabbits, and it takes walk-ins as well as booked procedures. Vaccination programmes, health checks, spaying and neutering, and emergency care for critically ill pets are all listed.
Owners who write about the clinic say the vets are caring, and several say Dr Vanessa Lin has treated their pets for years. Reviews praise the staff for keeping owners updated and for patience with frightened animals, and one says the team stayed late for a sick rabbit. Puppies were calm during visits, and there is a coffee shop in the same block for owners waiting for their pet.
The main complaint is the wait. Owners say it can be long, and some still think it is worth it. One owner was upset when a cat died, saying the costs rose with no clear end point and that other similar cases had not been raised to help the decision. Opening hours on the website are 11am to 9pm, and a shorter 11am to 5pm session is also listed, with the last walk-ins 30 minutes before closing. Planned procedures need to be booked in advance through the clinic.