Pet Lovers Centre - West Mall

pet shop — Bukit Batok · Singapore

About Pet Lovers Centre - West Mall

Pet Lovers Centre is a pet supplies retailer operating physical stores across Singapore alongside an online shop, with sister sites also serving Malaysia, Thailand and the Philippines. Customers can order online, by phone, or in-store, with a Track Orders system for online purchases and a Customer Care portal for support.

The retailer carries a wide range of pet food and supplies, spanning dog and cat wet and dry food, treats, small pet food for rabbits and hamsters, terrapin food, and cat litter, alongside its own exclusive brands including BURP, 1st Choice and Odourlock. Product ranges cover everything from grain-free hypoallergenic cat food to novelty world-cuisine-themed dog treats.

Pet Lovers Centre runs a VIP Membership programme offering exclusive privileges, discounts and loyalty points, including a 3-Year VIP Membership option, and offers free delivery on orders above $60.

Pet Lovers Centre: A One-Stop Pet Supplies Retailer

Pet Lovers Centre is a pet supplies retailer with a strong presence in Singapore, operating both physical stores and a full online shop, alongside sister operations serving Malaysia, Thailand and the Philippines. For pet owners, the appeal is convenience across every channel — shop online, order by phone, or visit a store in person, with online orders trackable through a dedicated Track Orders system.

A Wide Range for Every Pet

The retailer's catalogue spans food and supplies for dogs, cats, rabbits, hamsters and even terrapins. On the dog side, offerings range from everyday wet food pouches to more playful novelty items — the BURP World Cuisine range turns dog treats into a global tasting menu, with flavours like Singapore Laksa, Japanese Chicken Ramen, Vietnamese Chicken Vermicelli, Italian Spaghetti Carbonara, Taiwanese Beef Noodle and Korean Udon Tteokbokki. For more everyday nutrition, the BURP Daily Dose range covers different life stages, from puppy formulas with goat milk and artichoke to senior formulas with goat milk and green mussel, while the BURP Superior range focuses on more elaborate ingredient combinations like salmon with green-lipped mussel, chickpea and spinach.

Cat owners have their own dedicated ranges, including BURP's Daily Dose Pots — grain-free pure meat congee in flavours like mackerel and whitebait or chicken with tuna and shrimp — and the Essential Jelly range, which includes combinations such as chicken with duck or tuna with salmon.

House Brands Built for Value and Specific Needs

Alongside BURP, Pet Lovers Centre carries its own 1st Choice range of dry kibble, covering life-stage and specific dietary needs — from senior, less-active cat formulas to grain-free hypoallergenic duck recipes for cats with sensitivities, and small-breed adult and senior dog formulas. For litter needs, the retailer stocks its Odourlock brand, including an Ultra Premium 5-in-1 Maxcare clumping cat sand with a built-in health indicator.

Smaller pets aren't overlooked either — the range extends to Petite Pals Picks complete rabbit food, Hamster Cocktail party and festive mixes, and Aqua Munchies Terrapin Delights for terrapin owners.

Membership and Delivery Perks

Pet Lovers Centre runs a VIP Membership programme with exclusive privileges and discounts, loyalty points, and a 3-Year VIP Membership option for regular shoppers. For online orders, the retailer offers free delivery on orders above $60, making it easy to stock up on pet food and supplies without repeat delivery charges.

Getting in Touch

Customers can place phone orders directly via 1800 738 3663, track existing orders online, or reach the Customer Care team through its dedicated support portal. With operations spanning Singapore, Malaysia, Thailand and the Philippines, Pet Lovers Centre has built itself into a regional destination for pet owners looking for a broad selection of food and supplies under trusted house brands.

Signature items

  • BURP World Cuisine Dog Treats
  • BURP Daily Dose Range
  • BURP Superior Range
  • BURP Essential Jelly Cat Food
  • 1st Choice Dry Food Range
  • Odourlock Cat Litter

Menu

Cat Food

  • BURP Daily Dose Pots — Special Care pure meat congee pots for cats, grain-free, in flavours like Mackerel and Whitebait, Tuna and Egg, Chicken with Tuna and Shrimp
  • BURP Essential Jelly Range — Cat food in jelly, including Chicken with Duck, Chicken with Shrimp, Tuna with Seabass, Tuna with Mackerel and Tuna with Salmon
  • 1st Choice Cat Food — Dry cat food range including Senior Less Active Chicken and Adult Hypoallergenic Duck (Grain Free)

Pet Care

  • Odourlock Clumping Cat Sand — Ultra Premium 5-in-1 Maxcare Health Indicator clumping cat litter

Dog Food & Treats

  • BURP Home Kitchen Pouches — Wet food pouches for dogs, e.g. Tuna with Vegetables (Pumpkin and Red Quinoa), Salmon and Sardine with Vegetables, Chicken with Vegetables
  • BURP Daily Dose Range — Wet food pouches for puppies, adults and seniors, including Tuna with Goat Milk and Green Mussel, Chicken with Goat Milk and Artichoke
  • BURP Superior Range — Wet food pouches with recipes like Salmon with Green Lipped Mussel, Chick Pea and Spinach, and Beef with Beef Liver, Carrot and Pumpkin
  • BURP World Cuisine Treats — Novelty dog treat pouches including Singapore Laksa, Japanese Chicken Ramen, Vietnamese Chicken Vermicelli, Italian Spaghetti Carbonara, Taiwanese Beef Noodle and Korean Udon Tteokbokki
  • BURP Tender Soft Chew Treats — Semi-moist dog treats in flavours including Lamb and Potato, White Fish and Rice, Herring and Potato, and Salmon and Potato
  • 1st Choice Dry Dog Food — Dry kibble range including Adult and Senior Chicken formulas for toy and small breeds, and Lamb and Fish Skin and Coat formula for medium/large breeds

Small Pet Supplies

  • Petite Pals Picks Rabbit Food — Complete rabbit food
  • Hamster Cocktail Mixes — Party Mix and Festive Mix hamster food blends
  • Aqua Munchies Terrapin Delights — Terrapin food, available in multiple pack sizes

Frequently asked questions

What does Pet Lovers Centre sell?
A wide range of pet food and supplies for dogs, cats, rabbits, hamsters and terrapins, including its own brands BURP, 1st Choice and Odourlock.
Does Pet Lovers Centre have a membership programme?
Yes, a VIP Membership programme offering exclusive privileges, discounts and loyalty points, including a 3-Year VIP Membership option.
Is there free delivery?
Yes, free delivery is offered on orders above $60.
Can I order by phone?
Yes, phone orders can be placed via 1800 738 3663.
Does Pet Lovers Centre operate outside Singapore?
Yes, it also has sister sites serving Malaysia, Thailand and the Philippines.
Can I track my online order?
Yes, through the retailer's Track Orders system.
Are there physical stores?
Yes, Pet Lovers Centre has physical stores; nearest locations can be found via its Stores locator.

Tips

  • {"body":"Get exclusive privileges, discounts and loyalty points, with a 3-Year VIP Membership option available.","title":"Join the VIP Membership programme"}
  • {"body":"Online orders over $60 qualify for free delivery.","title":"Order above $60 for free delivery"}
  • {"body":"Call 1800 738 3663 to place an order by phone.","title":"Use the phone order line for convenience"}
  • {"body":"Find your nearest physical outlet before visiting in person.","title":"Check the Stores locator"}