Neko Neko is a cat-only care company that has been caring for cats in Singapore since 2012, and its Jalan Kayu outlet offers cat grooming and boarding as part of the group's wider network of locations across the island.
The business focuses exclusively on cats, built around what it calls holistic care — considering a cat's physical health, emotional safety and mental comfort together, delivered through gentle, stress-aware handling. Services span a cat-only grooming salon and mobile grooming, a cat boarding hotel and professional cat sitting, plus the Neko Academy, which runs cat care classes for owners and professional grooming courses for aspiring groomers.
Reviewers of the Jalan Kayu outlet specifically mention the boarding hotel and grooming salon, describing attentive caretakers, daily updates while cats are boarded, and gentle handling for nervous or first-time cats.
Neko Neko has spent more than a decade focused on a single mission: better cat care. Since 2012, the Singapore-based company has cared for thousands of cats, growing into a network of locations across the island — including its Jalan Kayu outlet, which offers both grooming and boarding for local cat owners.
Unlike general pet care providers, Neko Neko works exclusively with cats. The company says this focus shapes everything from its environments to its handling techniques, aiming to reduce the stress and overstimulation that cats can experience in unfamiliar settings designed with dogs or general pets in mind. Its philosophy of "holistic cat care" means thinking about a cat's physical health, emotional safety and mental comfort together, rather than treating grooming or boarding as a purely physical task.
At the grooming salon, the emphasis is on gentle handling and stress-aware technique, aimed at regular care that supports coat health and comfort over time. For cats who find travel to a salon stressful, Neko Neko also offers mobile cat grooming, bringing the service to the cat's own home. Reviewers of the Jalan Kayu location describe groomers taking extra time and patience with nervous or first-time cats, delivering detailed grooming reports so owners know exactly what was done.
The Cat Boarding Hotel is built to preserve a cat's routine and reduce stress while owners are away, with an emphasis on familiar, comfortable environments. Customers of the Jalan Kayu boarding hotel highlight attentive caretakers, daily updates on their cat's wellbeing, and a clean, calm space — details that matter most to owners boarding a nervous or timid cat for the first time. For cats who cope better at home, Neko Neko also offers professional cat sitting as an alternative to boarding.
Beyond direct services, Neko Neko runs the Neko Academy, offering cat care classes aimed at helping owners feel more confident in everyday care, as well as structured professional courses for those pursuing cat grooming as a career. The company also operates the Neko Neko Club, a free loyalty programme that rewards routine grooming and everyday care choices with points and tiered perks, alongside a curated range of cat care supplies available in-store.
Neko Neko is explicit that not every cat responds the same way to grooming or boarding, and says it adjusts or pauses care when a cat shows signs of distress, including options like shorter grooming sessions or a privacy curtain over a boarding cabin for anxious cats. The company positions itself as particularly suited to first-time cat owners, offering guidance without expecting any prior knowledge of cat care.
Customers can reach Neko Neko's customer service team by phone or WhatsApp, with support available seven days a week, and can book grooming, boarding or sitting services online through the company's booking page.