Peak Medical West Plains is the Bukit Batok branch of Peak Medical Clinic & Surgery, a family-focused general practice group with clinics in Tampines, Bukit Batok and Novena. It occupies #01-04 of the West Plains development at 467 Bukit Batok West Avenue 9, bringing everyday GP care to the heartland under a simple promise: affordable care for the whole family.
The clinic runs on a walk-in basis, but with modern touches — live queue numbers for the West Plains branch are published online, and a WhatsApp line (6466 5210) handles quick questions. Hours are generous for a neighbourhood practice: two weekday shifts from 8am–1pm and 6pm–10pm, weekend mornings from 8am–1pm, and selected public holidays at 8am–1pm. Queue registration closes 30 minutes before the end of each shift.
Beyond acute consultations, services include non-fasting health screening options, seasonal influenza vaccination, COVID-19 testing (ART and PCR), and doctor certification for Lasting Power of Attorney Form 1 applications. The clinic has joined Healthier SG, the national preventive health initiative, and works with healthcare schemes and insurance partners to help patients maximise their benefits.
Care is delivered by a roster of experienced doctors, including founder Dr Tommie Choo, co-founder Dr Darren Koh, Family Physician Dr Ben Lee, UK-trained Dr Kevin Wong, Dr Jessica Yee and Dr Ian Tan, with doctors rotating between branches through the week.
Tucked into the ground floor of the West Plains development at 467 Bukit Batok West Avenue 9, Peak Medical West Plains is the Bukit Batok branch of Peak Medical Clinic & Surgery — a family-focused general practice group with clinics in Tampines, Bukit Batok and Novena. The promise on its homepage is stated plainly: affordable care for the whole family, close to home.
Like most neighbourhood GP clinics, it works on a walk-in basis: arrive, register and wait your turn. What sets this one apart is transparency. Live queue numbers for the West Plains branch are published online, so you can check the current wait before leaving the house. A WhatsApp line handles quick questions, and the group posts candid updates — from influenza vaccine arrivals and LPA fee changes to closures over Lunar New Year — so patients know what to expect before setting out.
That openness feels deliberate. When COVID-19 cases surged, the team warned patients that queue registration might close early; when a doctor went on leave, they said so plainly. It reads less like corporate communications and more like notes from a family doctor keeping the neighbourhood in the loop.
Peak Medical was founded by Dr Tommie Choo, a physician with about a decade of experience, together with co-founder Dr Darren Koh. The wider team gives the group unusual breadth for a heartland practice: Dr Ben Lee is a Family Physician with postgraduate qualifications in Family Medicine and Palliative Medicine; Dr Kevin Wong trained in the UK and graduated from Newcastle-upon-Tyne in 2010; Dr Jessica Yee practises holistic care, giving mental health the same weight as physical health; and Dr Ian Tan rounds out the team as a general practitioner.
Doctors rotate between branches, and locums help cover the rosters, so the face at the desk may change from week to week. If you have a preferred doctor, check the published schedule — it maps out who is on morning and evening duty at each clinic through the week.
The Bukit Batok branch keeps one of the longer operating days you'll find in a heartland GP clinic. On weekdays it runs two shifts, 8am to 1pm and 6pm to 10pm, which means you can be seen before work or after dinner rather than squeezing in a lunchtime dash. Weekends run a single morning session from 8am to 1pm, and on selected public holidays the clinic opens the same hours.
One practical detail: queue registration closes 30 minutes before the end of each shift. If you arrive at 12:45pm hoping to squeeze in, you may be turned away — the clinic would rather you return for the evening session than rush a consultation.
At its core, this is a general practice: consultations for everyday illnesses and health concerns for adults and children alike. Around that core sit a handful of services worth knowing about. Health screening here includes non-fasting options — a small mercy if the thought of skipping breakfast puts you off a check-up — and the group positions its screening and check-up packages as affordable. Seasonal influenza vaccines are kept in stock, with announcements when a new season's supply lands, and when flu cases climb the clinic also stocks influenza A/B test kits and antivirals for adults and children.
COVID-19 testing by ART and PCR is available, and there are quieter but important services too: the clinic's doctors certify Lasting Power of Attorney Form 1 applications for the Office of the Public Guardian. Peak Medical has also joined Healthier SG, the national preventive health initiative, and works with a roster of healthcare schemes and insurance partners to help patients stretch their benefits further.
The branch sits at 467 Bukit Batok West Avenue 9, #01-04. Call or WhatsApp 6466 5210, or email [email protected]. If you're travelling in, the clinic locator on the website opens directions straight to the door. And if the live queue counter looks daunting, don't write off the visit — the counter shows the current number, so you can time your departure for when the wait looks shorter. Either way, give yourself a 30-minute buffer before the end of your chosen shift, and let the queue decide when it's your turn.