HELPP Vet is a video vet service, so it is not a clinic you walk into. Owners book nothing in advance. They search for a vet, nurse or vet tech from a global network, filter by the animal type or condition they need, and start a live video call. The service is open 24 hours a day, and advice starts from $25 as at 2026.
The advice is for triage and general questions. Common uses include skin problems such as rashes, redness and itchiness, vaccination and de-sexing questions, and emergencies where the owner is not sure whether to see a vet in person. The professionals cannot diagnose or prescribe, and the service is not meant to replace an in-clinic visit. It needs only an internet connection and a browser on a phone, tablet or computer.
The platform was built by two founders who began development in 2020 and launched in November 2024 with a soft launch. Each professional is background checked and approved before they can offer advice. Vets, nurses and vet techs choose their own hours, so the availability on any one search can change.
HELPP Vet is listed at 154 Victoria Street, Te Aro, Wellington.
Our pick in Te Aro for a quick second opinion on a pet's skin when the clinic is shut.