The Natural Petshop is a 100% NZ owned and operated pet supply store specialising in natural, NZ made and locally supplied products for your furry and feathered friends. It has been trading since March 2020 — opening its doors just three weeks before New Zealand's first lockdown — and, as the owner happily puts it, is still here.
The shop is run by Teryl, who brings 25 years in the pet industry and a household of her own animals: Jade, an 11-year-old German Shepherd, and three black cats named Raven, Opal and Pearl. That experience shows in the service customers consistently praise — reviews describe helpful, knowledgeable, old-fashioned customer service, genuine care, a warm atmosphere, and even breed-specific know-how for German Shepherd owners.
The range is thoughtfully curated rather than sprawling: premium dog and cat foods from brands such as Black Hawk, K9 Natural, Feline Natural, Orijen & Acana, Primal, Royal Canin and ZiwiPeak; treats sorted by protein from beef and lamb to venison and kangaroo; a dedicated Ruffwear harness range; Kong and Chuckit toys; bedding, crates, clothing, grooming, training and travel gear; and a strong health section covering dental, flea and worm, calming, skin care and supplements. If you are after a particular item that is not listed, the team will endeavour to source it for you.
Find the full range in the physical store at 235 Main Street, Upper Hutt — there are more products in store than online — or shop the website, with shipping calculated at checkout. Questions? Call 04 528 5548.
The Natural Petshop started trading in March 2020 — three weeks before New Zealand's first lockdown. Launching a pet store into that and still being here says something about the business, and owner Teryl says it with a smile: we're still here.
The shop is 100% NZ owned and operated, and that identity runs deeper than the ownership structure. The whole range leans towards NZ made and locally supplied products, with a specialisation in natural goods for what the shop warmly calls your furry and feathered friends.
Teryl has spent 25 years in the pet industry, and she brings her own menagerie to the job: Jade, an 11-year-old German Shepherd, and three black cats named Raven, Opal and Pearl. It is easy to picture products being road-tested at home before they earn a spot on the shelf.
Customers notice the experience. Reviews describe good old-fashioned customer service, helpful and knowledgeable advice, and a warm atmosphere. One German Shepherd owner was delighted to find the owner very familiar with the breed; another thanks the ladies for great NZ made products; a third says Teryl genuinely cares and goes above and beyond to help solve any problems. For more than a few households, this has become their favourite pet store.
The dog side of the shop is extensive. Food comes from respected brands — Black Hawk, K9 Natural, Orijen & Acana, Primal, Royal Canin and ZiwiPeak — and the treats selection is organised by protein: beef, chicken, fish, goat, kangaroo, lamb, pork and venison.
Around the food sits everything a dog household needs: indoor and outdoor bedding; crates, carry cages and play pens; coats, jumpers, boots and socks, and even life jackets; a dedicated Ruffwear harness range plus collars, leads and muzzles; cooling and heating products for summer and winter; bowls, fountains and slow feeders; grooming tools, shampoos and fragrances; training clickers, whistles and treat pouches; and travel gear from backpacks to car accessories and ramps and steps. The health section runs deep — dental, ear care, flea and worm, calming, skin care, sunscreen, supplements, pet wipes and protective collars and pants — and clean-up is covered with poop bags, training pads and cleaning products.
Toys get their own moment too: Kong, Chuckit, plush toys, and enrichment and treat dispensers for dogs who need a job to do.
The cat side mirrors the dog side. Food comes from Black Hawk Cat, Feline Natural, Orijen & Acana Cat, Royal Canin Cat and Ziwi Peak Cat, with cat treats for rewarding good behaviour. There is cat bedding; collars, leashes and harnesses; feed and water gear; furniture and scratchers; grooming; health products; litter and litter trays; and, of course, toys.
The physical store sits at 235 Main Street, Upper Hutt, and carries more products than the website lists, so it is worth browsing in person. Prefer to shop online? The dog and cat ranges are on the website, with shipping calculated at checkout and payment options including Afterpay, Apple Pay, Google Pay, Shop Pay, PayPal, Visa and Mastercard.
One more thing worth knowing: if you are hunting for a particular item you cannot see listed, just ask. Teryl and the team will endeavour to source it — the kind of service that only comes from 25 years in the industry. Call 04 528 5548 with questions, and sign up for the emails to hear first about exclusive offers, product alerts and early releases.