MeloYelo Timaru is an e-bike franchise based in Gleniti, Timaru, at 42 Dobson Street, and it works by appointment only. The local agent is Don George, who works from home rather than from a showroom. The website says this keeps costs down, and that the MeloYelo range is designed in New Zealand. The brand has a nationwide network of 30 agents, and offers a three-year warranty on its bikes, subject to terms and conditions. Test rides last up to an hour, away from busy streets, and customers can also arrange a "cuppa and a chat" if they are not ready to test-ride. The bikes come with lights, mudguards and a carrier, and the website describes a larger battery than most. Customers can call or text to book a test ride, and there is an online community that organises group rides. A booklet is offered to help choose an e-bike.
Customers say Don gave excellent service, was friendly and helped newcomers with the questions that new e-bike owners often have. One customer bought two bikes and says Don went out of his way to set them up perfectly. Another says the staff were helpful, knowledgeable and kept in touch throughout. Reviewers mention bike setup and help with getting the ride right most often. The business is in Timaru, and the website says it serves Timaru and surrounding districts.