My Ride Mt Maunganui is a family-owned bike shop at 37 Totara Street, and it is part of what the website calls New Zealand's largest network of independently owned bike stores. John, who bought the shop in 2016, runs it with his wife Leonie. The shop sells road, mountain, kids' and electric bikes, along with helmets and accessories from brands such as Scott, Avanti, Giro, Maxxis and Continental. Electric bikes are the most mentioned part of the range, and bike fitting and repairs come up often too. The workshop does servicing, and the website says it offers a free pick-up and delivery service for servicing customers in Mount Maunganui and Papamoa, with bookings required. The shop accepts Afterpay, PayPal and Q Card.
Customers say the staff are helpful, knowledgeable and friendly. A couple who had looked at e-bikes for six months said they finally decided after talking with John. A rider who had not been on a bike for about twenty years said John found them the right size, and a new rider said the shop made them feel welcome where other shops had felt intimidating. Several praise the way the team listened to what the buyer wanted rather than pushing a sale. The shop is a good choice for anyone buying an e-bike, since the staff spend most of their time on that part of the range.