Pet Factory is a pet shop at 4 Agency Lane in Silverdale, and it sells most of its range online as well as in store. The website covers dog collars, leashes, harnesses, beds, bowls, apparel, toys and treats, along with grooming gear such as clippers, nail grinders and brushes. Brands named on the site include Bailey and Co, Happypet, and VetIQ. The store offers a wider range of premium food and supplies in person. Orders over $79 ship free within New Zealand as at 2026, and the website says overnight shipping is available. Items can be returned within 30 days if they are not as described or faulty.
Customers say the delivery is fast and the service is good, and the prices are reasonable. One buyer was surprised that the clippers worked as advertised. A harness was praised by another, who said they will shop here again because it is a New Zealand seller. Sizing needs care: one buyer found the medium suit too small for a 19kg dog and had an easy exchange to the XL. Delivery to rural addresses can take longer, with one order taking a week. The shop's New Zealand base is what most buyers mention as the reason they trust it.