Europcar Rotorua Airport is the car rental desk in the terminal building at Rotorua Airport, in Ōwhata, where many visitors pick up a car on arrival. The range runs from compact hatches to small family SUVs, and customers mention hybrids and a RAV4. Bookings can be made online, by phone, or with a coupon code at checkout. Standard counter hours run from 8am to 4.30pm every day, and after-hours pickup and return to 8pm are available at an extra charge. Other pick-up and return points listed on the site include Auckland, Napier, Palmerston North, Wellington, Picton and Blenheim airports. A free loyalty programme and long-term rental are also offered.
Customers mostly praise the staff, who are described as friendly and accommodating. One reviewer said the team helped with the booking over the phone, and the car was clean and in excellent condition. Another found the Auckland airport shuttle drop-off convenient. Some report a free upgrade, and one visitor with a faulty car was given a replacement. Not every visit has gone well. One customer who warned staff they would be late because of traffic was unhappy with the response. Our pick at Rotorua Airport for a quick start to a trip.