Planet Bike is a mountain bike hire and guiding business on site at Whakarewarewa Forest, on Waipa Bypass Road in Rotorua, where the forest's trails start. The shop stocks Banshee, Scott and Avanti mountain bikes, in full-suspension and hardtail models and for kids, and it runs guided tours, including e-bike tours of the forest. Its guides are first-aid trained and skilled mechanics. The business also lists education trips, corporate events, combinations of activities and two-week itineraries, and it can arrange accommodation, transport and sightseeing. The website describes about 140 kilometres of purpose-built single track close by.
Customers write about bikes that were set up well, staff who checked suspension and fit, and clear trail maps. One rider said a staff member helped them after a crash, with first aid, looking after their gear and making sure they were warm. A coffee van and post-ride snacks are mentioned in reviews. The website says the business has the highest standards in service and safety. For a visitor to Rotorua who wants to ride the forest trails with a guide or hire a good bike, the business is a practical base at the start of the trails.