Cuts@Once is a full-service hair salon at Shop 27, Richmond Mall, on the corner of Queen and Talbot Streets, Richmond. The salon has operated since 1993, and its point of difference is a no-appointment system for hair cutting and styling — customers simply walk in, register their name at the front desk, and wait for the next available stylist.
Behind the business sits over 80 years of combined professional hairdressing experience, and the salon offers a full range of cutting, styling and colour services for women, girls, men and boys. While cuts and styling never need a booking, colour services do require an appointment on weekends and public holidays, and customers are encouraged to phone ahead for colour during the week to avoid disappointment if the salon is busy. Senior Gold Card holders receive a 10% discount on haircut prices, and Afterpay is available in-salon.
Cuts@Once stocks a wide range of professional hair care and styling brands, including Keune (used for all colouring services), Moroccan Oil, ghd Hair Straighteners, De Lorenzo, di:fi, Nioxin, Dax and Dread It waxes, Redken, Matrix, L'Oreal, Pureology, Nak, Angel, Olaplex, Joico, American Crew and Paul Mitchell. The salon's décor and layout have been carefully planned around space, colour, lighting, music and convenience, creating a clean, uncluttered environment for both stylists and clients.
Cuts@Once, at Shop 27 in Richmond Mall on the corner of Queen and Talbot Streets, has been operating since 1993, built around a genuinely different approach to getting a haircut: no appointments needed for cutting or styling. Behind the salon sits over 80 years of combined professional hairdressing experience, all channelled into a system designed to remove the usual hurdles of booking ahead.
At Cuts@Once, customers simply walk in whenever suits their schedule, register their name at the front desk, and wait for the next available stylist. On busier days — typically Saturdays, Sundays and public holidays — waiting times can range from a few minutes up to half an hour, while quieter days often mean being seen almost immediately, depending on staff availability. The salon's layout has been carefully planned around space, colour, lighting and music, aiming for a clean, uncluttered environment that keeps the focus on service.
The salon's cutting menu for women and girls covers everything from a straightforward Hair Cut & Casual Air Dry through to Razor Cuts and full Restyles, priced by hair length. A dedicated blow wave menu and a ghd-based straightening and curling service round out the styling side, with timed straightening options running from quick 10-minute touch-ups to full 30-minute sessions.
While cuts and styling are always walk-in, colour services work a little differently. Cuts@Once recommends phoning ahead for colour appointments during the week to avoid disappointment if the salon is busy, and appointments are required for any chemical services on weekends and public holidays. The colour menu itself is extensive, covering foils (from a top-of-head partial through to a full head), permanent and demi global colour, scalp bleach, cap highlights, toning, and perming, all using Keune products.
Cuts@Once carries a genuinely wide retail range, including Keune, Moroccan Oil, ghd Hair Straighteners, De Lorenzo, di:fi, Nioxin, Dax and Dread It waxes, Redken, Matrix, L'Oreal, Pureology, Nak, Angel, Olaplex, Joico, American Crew and Paul Mitchell — giving clients plenty of choice to continue their hair care routine at home.
Senior Gold Card holders receive a 10% discount on haircut prices, and Afterpay is available in-salon for those wanting to spread the cost of a bigger colour or styling service.
Cuts@Once is open Monday to Friday from 9am to 6pm, Saturday from 9am to 5pm, and Sunday from 10am to 4pm, with the same hours on public holidays and reduced hours of 1pm to 4pm on Anzac Day. The salon is closed on Easter Friday, Easter Sunday and Christmas Day.