A family-owned 4-star hotel at 27 Nile Street West in central Nelson. The website says it is the only 4-star hotel in Nelson with 24-hour service. It offers premium rooms and deluxe suites for business travellers, families, couples and conference delegates, a bar with leather booths, dining, and events for corporate and private functions. It holds Qualmark and BEIA Silver membership and the Tiaki Promise. Guests praise the comfortable beds, good linen, opening windows, friendly staff and central location. One conference group says the staff accommodated every request, and another praises the catering for an event. The website also lists the Nelson Arts Festival among the events it supports.