The Chalets Motel is a cluster of alpine-style chalets among pines and native bush at 56 Jacks Pass Road in Hanmer Springs. The chalets are spacious and suit a romantic break, a weekend away or a family holiday. The two-bedroom chalets sleep five or more, and the large two-bedroom chalet has a queen bed and three single beds. The motel has parking for several cars, trailers and campers.
The motel is 600 metres from Hanmer Springs' hot pools, and the website names fishing, treks and mountain bike tracks as nearby. Guests can also reach the Waiau River jet boat ride. The website mentions the Hanmer Springs Four Square Half Marathon and the Hanmer Springs Fete as events held in the town.