A family-run bookshop at 201 Hukanui Road in Chartwell, Hamilton, which has been in Chartwell Mall for 40 years. The business is listed as Pennys Bookstore and The Willow Tree, and it offers NZ Post services alongside the books. The range covers books, new release books, greetings cards, diaries, gifts and stationery. Online ordering is available, and reviewers mention sending parcels.
Reviewers mention helpful staff most often, followed by book selection and gifts. One customer called it a lovely store with very friendly staff and a big selection of cards, books, diaries, gifts and stationery, and welcomed the NZ Post services. Another had a problem with an online purchase, and said staff helped, the parcel arrived well packed and in great condition, and a few freebies came with it. One reviewer had a very negative experience.