Custom Plumbing Services Ltd is a small, family-run plumbing business based in Burnside, Christchurch, owned and operated by Wim Van Sande, a Certifying Craftsman Plumber. With over ten years of experience across the Canterbury region, the company handles everything from dripping taps and leaking toilets to full bathroom renovations and plumbing for brand-new homes.
Wim holds the Certifying class of plumber registration — in New Zealand, sanitary plumbing is restricted work that only authorised tradespeople can legally carry out, and Certifying is the highest qualification available. That expertise is paired with a deliberately local, personal approach: this is a small family business, not a franchise call centre, and the owner is the one who turns up at your door.
The team works across three main areas. Residential maintenance and repairs cover leaking taps, water leaks, blocked or leaking toilets, water pressure problems, mains pressure conversions, hot water cylinder replacements, water filter installations, and waste disposal units. Renovation work spans kitchens, bathrooms and laundries — from strictly the plumbing through to supplying fixtures and fittings or simply giving advice. And for those building a dream home or an investment property, they bring new-build experience to help plan the plumbing side within budget. Small commercial maintenance and upgrades are also welcome.
Customers consistently describe the service as fast, friendly and reliable, with clear communication and tidy workmanship. The company offers free estimates and quotes, suggests ways to work within your budget, and will always flag it upfront if a job looks likely to cost more than expected — because no one likes surprises on the invoice.
Custom Plumbing Services Ltd is a small, family-run plumbing company based on Wairakei Road in Burnside, Christchurch. It is owned and operated by Wim Van Sande, a Certifying Craftsman Plumber with more than ten years of experience working across the Canterbury region. The business was built around a simple idea: combine properly qualified plumbing work with the kind of friendly, personal service that only a local family operation can offer.
The company covers the full spectrum of residential plumbing. On the maintenance and repair side, that means leaking tap repairs or replacements, water leaks found and fixed, blocked and leaking toilets, low water pressure problems, mains pressure conversions, hot water cylinder replacements, water filter installations, and waste disposal units installed or removed. They are quick to point out that 'minor' issues should not be put off — a small drip left alone can turn into a much bigger, more expensive problem down the track.
Renovation work is another strength. Whether you are updating a kitchen, bathroom or laundry, Custom Plumbing can handle every aspect — the strictly plumbing work, the supply of fixtures and fittings, or simply honest advice on what will work in your space. For those planning a dream home or an investment property, the team brings genuine new-build experience, helping you figure out what you want and what you need while working within a budget. Small commercial plumbing jobs, from maintenance to upgrades, are welcome too.
In New Zealand, sanitary plumbing is restricted work that can only legally be carried out by authorised tradespeople. The Certifying class is the highest qualification available in the industry, and Wim holds it. For homeowners, that means the work on your property is being done by someone at the top of the trade — not just someone who can wield a wrench.
Three principles come through in everything the business says about itself. First, experience: Wim is described by clients as friendly, punctual, professional and reliable, and jobs are completed quickly and efficiently — no dragging the work out. Second, quality workmanship: the company chooses quality fittings and fixtures so you are not calling someone back to repair the same thing in a few months. Third, no surprises: they offer suggestions to work within your budget and will always tell you upfront if a job looks like it will cost more than expected, discussing your options before proceeding.
Free estimates and quotes are offered for any project, so you can plan with confidence before committing.
Based in Burnside, Custom Plumbing mainly services the wider Christchurch area but will travel to clients elsewhere in Canterbury. Getting in touch is deliberately easy: there is a phone line for emergencies, an email option, and even Facebook Messenger and WhatsApp for those who prefer to message.
Customer reviews back up the promises. Clients praise fast, friendly service and great prices, describe communication as top rate, and highlight honest advice and clean, tidy workmanship. One Christchurch homeowner was thrilled with a new water filter — 'goodbye nasty chlorine' — while another praised the extra mile Wim went to ensure a house refurbishment was done right.
If you need a reliable, qualified Christchurch plumber — whether for a renovation, a new build, an emergency repair or routine maintenance — Custom Plumbing Services Ltd offers the rare combination of top-tier qualifications and genuine small-business care.