Adelphi Insurance Brokers is a Christchurch insurance brokerage based at 3/46 Acheron Dr in the CBD, known for a client-first approach and independent, tailored advice. In December 2025, Adelphi's life and health insurance business was acquired by the ICIB Brokerweb Group — a brokerage whose philosophy mirrors Adelphi's own, meaning clients remain in familiar hands.
Existing Adelphi policyholders need do nothing: their policies continue unchanged. What the acquisition adds is choice, with ICIB's larger Life & Health team — including experts in managing life and health claims — now standing behind every policy. As the team puts it, they are still small enough to care, and they are committed to a seamless transition and to the same independent, tailored advice clients have relied on.
Beyond life and health cover, the extended team can assist with a full range of fire and general insurances: business insurance for commercial and industrial clients, cover sized for SMEs, and personal insurances. That breadth is backed by considerable resources — ICIB fields more than 200 qualified, certified advisors drawn from 10 countries, all focused on a single purpose: supporting New Zealand businesses and the people behind them. The group is a member of NZbrokers and IBANZ and sits within AUB Group's New Zealand operations.
Adelphi Insurance Brokers has gone about its work the way many of Christchurch's best-liked businesses do: quietly, personally, and with the client's interests at the centre of everything. From its base at 3/46 Acheron Dr in the CBD, the brokerage built its name on independent, tailored advice — the kind that begins with listening rather than selling, and ends with cover that actually fits the person or business buying it.
In December 2025, that approach entered a new chapter. Adelphi's life and health insurance business was acquired by the ICIB Brokerweb Group, a brokerage whose philosophy mirrors Adelphi's own client-first way of working. For clients, it reads less like a takeover and more like a widening of the circle.
Start with what hasn't changed: the policies. Nothing changes for those holding existing Adelphi insurance policies. The advice clients rely on remains independent and tailored, and the same standard of care continues.
What has changed is what stands behind those policies. ICIB brings a larger Life & Health team, including experts who specialise in managing life and health claims — the moments, inevitably, when insurance matters most. Clients now have more options when it comes to insurance and risk management, whether that means reviewing existing cover as circumstances shift or adding protection they hadn't previously considered.
The team is candid about the balance they've struck. The team is larger, they say, but still small enough to care — and they are committed to making the transition seamless, so the only thing clients notice is the broadened choice.
Life and health insurance remains at the heart of the practice. The Canterbury Life & Health team helps clients put in place and maintain the cover that protects families and futures, with Jay Nam, the Canterbury Life & Health Manager, leading that work from the Life & Health office on Cashel Street.
Around that core sits a full range of fire and general insurances available through the extended team. For businesses, that spans commercial and industrial cover through to insurance programmes sized for small and medium enterprises — the full spectrum of risk a working business carries. For individuals, personal insurances complete the picture, giving households one place to turn for everyday protections alongside life and health cover.
That breadth matters because insurance needs rarely stay in neat categories. A business owner is also a parent; a family's health cover sits alongside the premises they trade from. Having life, health, business and personal advice under one roof means those conversations can happen together rather than in fragments.
Backing the Christchurch team is a considerable bench. ICIB fields a team of more than 200 people, drawn from 10 countries — advisors and brokers who are highly qualified and certified, with extensive experience in commercial and industrial risk assessment and insurance. That diversity of background brings, in the group's words, local solutions informed by global perspectives.
Despite those global roots, the focus is deliberately local. ICIB describes a single focus: fostering success for New Zealand businesses, at home and as they grow beyond the country's borders. The group's standing in the industry is visible too, with membership of NZbrokers and IBANZ and a place within AUB Group's New Zealand operations.
For anyone with questions about an existing Adelphi policy, the path is clear. Jay Nam, Canterbury Life & Health Manager, is the nominated contact for life and health clients and is based at the Life & Health office on Cashel Street in Christchurch Central City. He can be reached at [email protected] or on 021 1973 716.
Everyday dealings are straightforward as well. Claims can be lodged through ICIB's claims process, premiums can be paid online, and prospective clients can enquire about becoming a client directly through the website.
For a brokerage, continuity is the whole story here: the same independent advice, the same care, and now a larger team, deeper claims expertise and a wider range of cover behind it. For Adelphi's clients in Christchurch, the handshake has changed; the relationship hasn't.