House of Travel Albany is a locally owned travel agency at 200 Dairy Flat Highway in Albany, on Auckland's North Shore. It has been in business since 2008, when Tim and Angela Malone, the local owner operators, took over a small independent agency. A team of five travel experts now runs it. The agency says it plans bespoke holidays, family trips, quick getaways and once-in-a-lifetime journeys, and it can search and book flights online. The website says the team shares first-hand advice from its own travel, and the team has more than 100 years of combined expertise.
Past customers say Tim and Angela are professional and very helpful, and know the best places to stay and how to make travel smooth. One customer says the team answered a call during their holiday, and another says an agent helped when their plans changed. The agency says it was ranked New Zealand's number one brand for customer experience in Kantar's Customer Leadership Index.