Matrix Security, at 3/8 Rockridge Avenue in Penrose, Auckland, sells and monitors home and commercial security systems and provides patrol and guarding services. Its range covers home alarms, commercial alarm systems, 24-hour alarm monitoring, smart security, video surveillance and a holiday hot list service. The company says it works for clients on the North Shore, in West, East and South Auckland, and in other parts of New Zealand. Its monitoring intelligence centre is listed on the website alongside its enquiries line.
Customers who have written about the company describe punctual, tidy technicians who checked that the system worked before leaving. Others praise quick responses to call-outs, clear communication, and services that could be added or cut back as needs changed. One long-time customer, who has been with the company for about 25 years, says they always feel safer with it and that you can always talk to a real person. Another customer changed companies because the old one communicated poorly.
Our pick in Penrose for a home or shop that wants an alarm, monitoring and a patrol under one name.