Bert Sutcliffe Village is a Ryman retirement village on Rangatira Road in Birkenhead, on Auckland's North Shore, close to Verran's Corner. It is set above Kauri Point, with panoramic views over the water. The village offers independent apartments, assisted-living serviced apartments with housekeeping and chef-prepared meals, and a care centre with 118 care rooms for rest home, hospital and specialist dementia care. The dementia unit has two wings, one of which is moving to an all-female wing. Residents who are independent or in assisted living get priority access to the care centre if their needs change.
Amenities include an all-weather bowling green, a heated indoor pool and spa, a gym, a hair and beauty salon, a movie theatre, a library, a café, a dining room, a bar and a shop. Ryman's standard deferred management fee is set at 30% of the entry price, and residents choose between fixed or indexed weekly fees, which the company links to the annual increase in superannuation. One resident describes the people at the village as fantastic and welcoming. For a family weighing up a move, the village's care levels and fee options are set out on the Ryman site.