K9 Heaven is a dog daycare and boarding business at 103 Sunnyvale Road in Massey, West Auckland. It describes itself as Auckland's original doggy daycare and says it has been running for over 20 years. The site has a 10-acre property of parkland, forest and ponds, with open paddocks for running and forest trails for walks.
Before a dog joins daycare or boarding, it attends a trial day, which is by appointment only and has limited spaces. Trial days run from before 10am, with pick-up after 3pm. Once a dog passes its trial, it is approved for daycare and boarding, and dogs are grouped into packs by personality and size. Every daycare visit includes a free farm run, and daily pack runs are part of the routine. Facility walk-throughs are offered generally one day every second weekend, booked by email.
The business says its staff are trained by Petfat, that registered nurses have led first aid training, and that its monitoring is built to international standards. It is a member of the International Boarding & Pet Services Association, and it says it has donated over $250,000 worth of nights to help New Zealand rescue dogs.