Books & Gifts Direct is at Unit 6, 9 Allens Road, East Tamaki, Auckland. Reviewers describe online orders, some paid in advance, that did not arrive. One says the first order arrived quickly, but a later order placed in May was still not delivered. Several say the company's phone line and messages went unanswered, and that the business moved warehouses, which they say caused delays of ten to fourteen working days. One reviewer asked for a refund.
Views are strongly negative. Customers who have ordered online describe long waits and difficulty getting a response.